Frequently Asked Questions

You can book by contacting us via phone on 020 3474 5411, email at info@exclusivetrips.co.uk, or by submitting an enquiry through our website. One of our travel consultants will discuss your requirements, provide options, and guide you through the booking process.

We typically require a deposit of £150 per person to secure your booking. For some packages or during peak seasons, a higher deposit may be required. Your consultant will confirm the exact amount at the time of booking.

The final balance is due 10 weeks (70 days) before your departure date. For bookings made within 10 weeks of departure, full payment is required at the time of booking. We'll send you a reminder before the balance is due.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as bank transfers. Payment links are sent via email for convenient and secure transactions.

Your e-tickets and travel documents are typically sent 2-3 weeks before departure once full payment has been received. Some documents may arrive earlier. You'll receive everything via email in PDF format.

Visa requirements vary by destination and nationality. We provide guidance on visa requirements, but it's your responsibility to ensure you have the correct documentation. Visit our Visa Information page for details.

Most countries require your passport to be valid for at least 6 months beyond your return date, with at least 2 blank pages for stamps. Check specific requirements for your destination before booking.

Yes, we can usually accommodate changes to your booking. An administration fee of £50 per person applies, plus any additional costs from airlines or hotels. Some changes may not be possible depending on supplier policies.

Cancellation charges depend on how far in advance you cancel. More than 70 days before departure: deposit only. 70-57 days: 30%. 56-29 days: 50%. 28-15 days: 70%. 14 days or less: 100%. We strongly recommend travel insurance.

In the rare event we need to cancel your booking, you'll be offered an alternative holiday of comparable standard or a full refund. We will never cancel due to insufficient numbers less than 8 weeks before departure.

This varies by package. Many of our holidays include private or shared transfers. Where not included, we can arrange transfers as an add-on. Your consultant will confirm what's included in your package.

We provide an emergency contact number with your travel documents. For urgent issues, contact us immediately and we'll work with our suppliers to resolve the problem. For non-urgent matters, contact the hotel or resort directly.

Absolutely! Whether it's a honeymoon celebration, dietary requirements, room preferences, or special occasions, let us know at the time of booking and we'll do our best to accommodate your requests.

Yes, comprehensive travel insurance is a condition of booking with us. It protects you against medical emergencies, cancellations, lost luggage, and other unexpected events. We recommend purchasing insurance as soon as you book.

We can recommend trusted insurance providers and advise on the level of cover needed for your trip. However, we recommend comparing policies to find the best cover for your needs.